Refund policy
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.
1. Please email online@archusmedicus.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
ArchusMedicus, FZE
Technology Park, RAKFTZ
Shed No.16; Office No.08,
Al Jazeera Hamra,
P.O.Box 17225
Ras Al Khaimah
UAE.
Tel. 971 7 243 71 90
Fax 971 7 243 71 91
Email: online@archusmedicus.com
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned due to hygiene reason. These include briefs, boxers& bra.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
